Production takes between 5 and 14 business days, depending on our current order volume. Once ready, shipping usually takes 2 to 4 business days, depending on the carrier. Shipping times are determined by the carrier and are beyond our control.

Yes, we offer customization for our cookies and chocolate-covered treats, including cake pops, Rice Krispies, pretzels, chocolate-covered Oreos, cakesicles, and chocolate-covered marshmallows. Please enter all your request details in the “Request” section so we can provide an accurate quote.

Yes, we can adjust the quantity based on your needs. Contact us to customize your order.

You can place your order up to three months in advance to ensure availability and allow for proper production time.

We do not accept cancellations because each order is handmade and customized specifically for each customer. Once we confirm an order, we allocate time and resources to its production, meaning we stop accepting new orders once we reach our capacity. For this reason, we cannot cancel or refund orders once they have been placed.

While delays are uncommon, we always strive to ship orders with enough time in advance. However, we are not responsible for delays caused by the shipping carrier. Weather conditions and logistical issues may affect delivery times.

We do not provide refunds for damages that occur during shipping, as all our products leave our facility in perfect condition and are carefully packaged. If your package arrives damaged, it may have been mishandled by the carrier. In such cases, please contact us within 24 hours (or as soon as possible) with clear photos of the package and affected products. We will assist you in filing a claim with the shipping carrier and guide you through the necessary steps.

If you need your order urgently, express shipping must be requested within a timeframe that allows for production. If you do not see the express shipping option at checkout, please contact us before placing your order to confirm availability.